Simplify your online order management with Deliverect

Food delivery has been reshaping the restaurant industry since the late 2000s. COVID-19 has propelled the industry years into the future, as millions of people in lockdown across the globe started ordering (more) food online. Although the world has opened up a bit more, online ordering and food delivery are here to stay. Especially, when we head into the winter months and the holidays are approaching, restaurants are going to be seeing a winter spike in food delivery orders. That means that restaurants and other businesses that offer delivery should create a successful delivery strategy in order to capture consumers' interest, and stand out from their competitors.

With an already busy period, only set to get busier, what can you do to keep up with both in-door dining service as well as the growing food delivery demand?

Streamline menus based on trends & utilize data to optimize menus

Analyzing what types of food is typically ordered from your restaurant, checking the reviews and feedback from various different channels helps restaurants to determine their delivery strategy.  However, collecting and analyzing all the data, might add several extra hours to your day. Deliverect takes all your order data from every platform you use and stores it in one format. You can access all the insights from one dashboard on devices your managers are already using.

Use social media and run promotions to spread out orders

It’s imperative restaurants remain active on social media and engage with loyal customers. Share your promotions, new menu items, and beautiful images of enticing dishes to capitalize on your audience’s hunger. In addition, as the busiest times for restaurants usually come at mealtimes, restaurants can try to spread out orders into non high traffic time periods by running promotions for breakfast or lunch instead of dinner to help avoid delays.

Upgrade your tech stack

Every restaurant's goal is to get deliveries out as quickly and efficiently as possible. Unfortunately, if one order gets messed up, it affects a restaurant's entire day or night of food deliveries. The last thing a restaurant wants is their delivery drivers or bikers having to go back in busy times with a new order. The solution? Upgrading kitchen technology to optimise delivery operations for the longer term.

When you know your best channels and best-selling dishes, you can ensure your line is prepped appropriately and that your front-of-house team can handle the orders coming in from multiple platforms. Deliverect is designed to make your online order process and management as efficient as possible. It takes in all your orders from all the ordering apps and sites you use and collates them into a consistent format. Then it pushes all these orders to your POS system and through to your kitchen.

Start now and make your customers come back for more

We have seen that delivery presents numerous advantages to restaurant owners and customers, such as the diversification of products restaurants can offer, new communication channels and an increase in customers. But it can get complicated as well with lots of tablets, order alerts ringing at the same time waiting to be accepted, re-punching orders manually and getting errors.

Does this sound familiar? It doesn't have to be such a hassle! Deliverect developed software capable of centralising all your delivery channels to your point-of-sale system. Your menus are fully automated and synchronised, your stocks are managed directly and you benefit from detailed reports dedicated to your new activity. By looking at data, utilizing social media, getting creative with promotions and making sure delivery and kitchen staff is equipped with the right technology and tools, restaurants are bound to stay on top, regardless of season.

But don’t just take our word for it!

Adapting to the fast-changing food sector and trying to satisfy consumer demand, Deliverect’s customer Chipotle introduced food delivery quite early. But taking the delivery step is not always easy and comes with its fair share of challenges. Chipotle’s main issue was balancing wanting to scale up their delivery service and struggling with space to manage all the tablets. Working with Deliverect solved this issue and further simplified the process. Because their online orders are now integrated directly into their point-of-sale, Chipotle doesn't have to fight for space and juggle between different tablets. Not only did Deliverect help with space, it also freed some time. Centralising all the online orders allowed Chipotle staff not to rekey all the orders into the point-of-sale manually. And the impact on the business is huge! Between January and September 2021, in all 5 locations recently using Deliverect, order volume grew by 66.3% on average with a maximum of 92.3%. And it resulted in an average growth in revenue of 53%!

About Deliverect
Deliverect is a SaaS company that simplifies online food delivery management. Deliverect seamlessly integrates online orders from food delivery channels (Uber Eats, Deliveroo, Just Eat Takeaway.com, etc.), allowing 12,000+ establishments to improve operational service and increase customer satisfaction. Operating in over 30 markets around the world, Deliverect is trusted by restaurant chains and FMCGs such as Taco Bell, Timeout Market, and Unilever, as well as small and midsize restaurants and dark kitchens around the world. To find out more information visit www.deliverect.com.